To be eligible for a return, your item must be unused and in brand new condition. It must also be in the original packaging with receipt. Our policy lasts 5 days from date of purchase in store, 14 if it is shipped to you. If 5 (14 if shipped) days have gone by since your purchase, unfortunately we can not offer you a refund. Several types of goods are exempt from being returned.
- Sale items
- Horse care
- Vet and health care products
- Perishable goods
- Personal care items; grooming
- Educational materials; books, videos, CD's
- Supplements and horse treats
- Intimate products such as riding bras
- Gift cards
5 day full money back guarantee if saddle is in exact original brand new condition as when purchased.
30 day exchange policy to exchange for another saddle. Must be in exact original brand new condition as when purchased.
30 days to pay a 25% restocking fee on the saddle and receive the rest in a store credit. Must be in exact original brand new condition as when purchased.
*** If there is any damage at all, the percentage of the damage will be deducted off of the value of the saddle. You must first provide pictures of the saddle in it's current condition before you will be approved for a refund. DO NOT return a saddle without first getting approval from us. You are also responsible for all return shipping ***
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Any item not in its original condition, damaged or missing parts for reasons not due to our error do not qualify for a return.
Any item that is returned more than 14 days after delivery does not qualify for a return.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with photos and send your item to: 3519 Main St West St Paul Manitoba CA R4A 1A1.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
3519 Main St, West St Paul, Manitoba CA R4A 1A1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We do everything in our power to make your shopping experience with Tack in the Box inc the best it can be, please don't hesitate to call us with any concerns you have at